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We began implementing the following new services in 2020 to better serve you and your pet:
Telemedicine Curbside Services Free Daycare Weekly Deliveries Texting Online Pharmacy |
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Our lobby is open! We will continue to offer curbside services for clients who wish to participate even after COVID-19. We do ask all clients and team members to continue to follow current CDC guidelines concerning COVID-19.
CURBSIDE SERVICES
- If you are feeling sick or displaying symptoms of COVID-19, we ask that you have a healthy family member bring your pet to their appointment or utilize our Medici telemedicine services.
- When you arrive at the hospital, please pull into one of the four curbside parking spots, conveniently located in front of the flag pole.
- Text or call us at 270-384-6113 to check-in.
- Have your curbside parking spot # ready and what vehicle you're driving.
- A technician or customer service rep will then come out to retrieve your pet for their appointment or check you out for your medication/ food refills, if you choose curbside for your visit.
- If your pet is here for any type of veterinarian exam, we also ask that you complete your pet's history/exam questions online prior to their appointment time to help us expedite your visit! For New Clients, please also complete our Welcome Sheet prior to your appointment time for your ACAH account set up.
IN-EXAM ROOM APPOINTMENTS
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Our lobby is open! You may check in for your pet's appointment by:
We also ask that you complete your pet's history/exam questions online prior to the appointment time to help us expedite your visit! For New Clients, please also complete our Welcome Sheet prior to your appointment time for your ACAH account set up. If extensive testing or therapies are needed for a pet beyond their exam, we may ask you to either return to the lobby to wait for results or to admit/drop off your pet for the remainder of the day. |
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TELEHEALTH
Virtual visits are available to all clients. Consultations can be provided via text and / or video chat via Medici.
To utilize this service, please download the Medici app through your Google Play Store or Apple App Store. Once you download the app, you can find us by using the code: VXTMWQMDPG
To utilize this service, please download the Medici app through your Google Play Store or Apple App Store. Once you download the app, you can find us by using the code: VXTMWQMDPG
HOME DELIVERY
In 2020, we began offering limited home deliveries, upon request, for medication and food refills and an online pharmacy! Please take advantage of home delivery by calling or texting the office at 270-384-6113 or select 'in-house refill' below and specify home delivery. Direct shipping and auto-shipping of products is available from our online pharmacy!
PAYMENT
All payment for rendered services is due at the time a patient is picked up or discharged from the animal hospital.
If you have any questions about your pet's health or our updated business protocols, please do not hesitate to call our text us.