IN-EXAM ROOM APPOINTMENTS

If you are feeling sick, displaying symptoms of any contagious illness disease, we ask that you have a healthy family member bring your pet to their appointment.

You may check in for your pet's appointment by:
  • Entering our lobby to check-in with our front desk Customer Service Representatives.  

We also ask that you complete your pet's history/exam questions sent to you via text or online prior to the appointment time to help us expedite your visit!  For New Clients, please also complete our Welcome Sheet prior to your appointment time for your ACAH account set up.

If extensive testing or therapies are needed for a pet beyond their exam, we may ask you to either return to the lobby to wait for results or to admit/drop off your pet for the remainder of the day as well as leave a deposit for what services we are performing.
We are continuing to offer curbside services for clients who wish to participate even after the COVID-19 pandemic.  We do ask all clients and team members to continue to follow current CDC guidelines concerning COVID-19 and any other contagious illness / diseases.

CURBSIDE SERVICES

  • ​If you are feeling sick, displaying symptoms of COVID-19 or any other contagious illness / disease, we ask that you have a healthy family member bring your pet to their appointment.
  • If you can not, then when you arrive at the hospital, please pull into one of the four curbside parking spots, conveniently located in front of the flag pole.
  • Text or call us at 270-384-6113 to check-in.  ​
    • Have your curbside parking spot # ready and what vehicle you're driving (make, model, and color.)​​
  • A technician or customer service rep will then come out to retrieve your pet for their appointment or check you out for your medication/ food refills, if you choose curbside for your visit.
  • If your pet is here for any type of veterinarian exam, we ask that you complete your pet's history/exam questions that was texted to you or online prior to their appointment time to help us expedite your visit!  For New Clients, please complete our Welcome Sheet prior to your appointment time for your ACAH account set up.  Otherwise, please arrive 5-10 minutes earlier than your scheduled appointment time to fill out your paperwork.

HOME DELIVERY

In 2020, we began offering limited home deliveries, upon request, for medication and food refills and an online pharmacy!  Please take advantage of home delivery by calling or texting the office at 270-384-6113 or select 'in-house refill' below and specify home delivery.  Direct shipping and auto-shipping of products is available from our online pharmacy!

PAYMENT

All payment for rendered services is due at the time a patient is picked up, checked out, or discharged from the animal hospital.  A deposit may be collected at the time of drop-off for any surgery, extensive therapy or testing. A deposit(s) will be collected immediately for after-hour emergency visits.
If you have any questions about your pet's health or our updated business protocols, please do not hesitate to call our text us.