We’ve implemented new services to better serve you and your pet during the pandemic:

​Telemedicine
Curbside Services
Free Daycare
 Weekly Deliveries
Texting
Online Pharmacy
Our lobby is currently closed to the public due to the pandemic.  We are utilizing client vehicles as waiting rooms.

CURBSIDE SERVICES & CHECK-IN

  • ​If you are feeling sick or displaying symptoms of COVID-19, we ask that you have a healthy family member bring your pet to their appointment or utilize our telemedicine services.
  • When you arrive at the hospital, please call or text us at 270-384-6113 to check-in.  ​
    • Have your parking spot # ready and what vehicle you're driving.​​
  • A technician or customer service rep will then come out to retrieve your pet for their appointment or check you out for your medication/ food refills.  
  • Even with curbside services, we ask that all clients please wear a mask covering both your nose and mouth, if you are medically able, when speaking and interacting with our staff outside.  All team members will be wearing masks.
  • ​We ask that everyone keep 6 feet apart to keep our clients and team members safe.  This includes clients waiting outside during the appointment. ​
  • We also ask that you fill out your pet's history/exam questions online prior to the appointment time to help us expedite your visit!

LIMITED IN-EXAM ROOM APPOINTMENTS

As of April 2021, with the improvement of COVID-19 infection rates in our local area, we are beginning to slowly reopen our hospital to clients.  Our lobby remains closed however.  At this time, on a very limited basis, we are strategically scheduling in-exam room appointments for clients who wish to remain with their pet(s) during their exam.  Only one client may enter per appointment; even with multiple pets or grouped appointments.  Any client unable to adhere to the following will be asked to instead participate via curbside only services.

​In-exam room appointment requirements & procedure:

+ Please call us ahead of time to coordinate and schedule you for an in-exam room appointment.

+ When you arrive, text or call the hospital to check-in via curbside.

+ Your vehicle will be utilized as the waiting room.

+ You must be able to wear a mask over both your nose and mouth at all times to enter the building.

+ A technician or customer service representative will collect ONE client and the patient(s) and escort them to a specific exam room.

+ You must remain in your specific exam room at all times unless escorted by a team member.

+ You must also remain in your seat at all times when a team member is present in the exam room.

+ If extensive testing or therapies are needed for a pet beyond their exam, we may ask you to either return to your vehicle to wait for results or to admit/drop off your pet for the remainder of the day.

+ Check-out will be completed either in the exam room or once you have returned to your vehicle curbside.
​
+ We will be completely sanitizing the entire exam room between in-exam appointments and strategic scheduling will allow us to do so in combination with providing care to other clients/patients in a timely manner.

TELEHEALTH

Virtual visits are available to all clients.  Consultations can be provided via text and / or video chat via Medici.  
​To utilize this service, please download the Medici app through your Google Play Store or Apple App Store.  Once you download the app, you can find us by using the code: VXTMWQMDPG

HOME DELIVERY

During COVID-19 we began offering limited home deliveries, upon request, for medication and food refills and an online pharmacy!  Please take advantage of home delivery by calling or texting the office at 270-384-6113 or the in-house refill below and specify home delivery.  Also available for direct home delivery and auto-shipping are products from our online pharmacy!

PAYMENT

All payment for rendered services is due at the time a patient is picked up or discharged from the animal hospital.  Payment will be taken over the phone unless paying by check or cash.
If you have any questions about your pet's health or our updated business protocols, please do not hesitate to call our text us.  We will try our very best to accommodate your needs over the phone.